January 2019 Official Word


Official Word

January 2019

Volume 20, Issue 1


  1. President's Message
  2. New Year's Resolutions 
  3. Professional Development Update
  4. Events Calendar
  5. Newly Designated
  6. Region 3 Message
  7. Region 16 Message
  8. Be There
  9. Sponsors

CCAC President's Message
Stephanie Smith, MMC

Happy New Year! I hope everyone had a happy holiday season and is ready to face the opportunities of 2019. And let me tell you – there are plenty of opportunities! Have you thought about what you want to do this year?  Have you reflected on what happened last year? If not yet, I encourage everyone to spend some “think time” or “reflect time” and look back on 2018 with a critical eye. Not to be mean, or judgmental, but rather to reflect on what went right, so you can do more of that, and also what turned out different than you planned. Was the outcome terrible?  Or was it just not what you hoped for? If it was terrible, then I guess you know not to do that again, right? If it was not what was hoped for, is there any way it can be used for good? Can it be salvaged and turned around? Dr. David Jones, for many years our state’s IIMC Institute Director at CEPO always said we don’t learn from our mistakes. “If we learned from our mistakes, people wouldn’t have multiple bad marriages, or multiple bankruptcies, or multiple bad anything. No, we only learn when we reflect on our mistakes.” So I encourage everyone to spend an hour or so in the next week reflecting on 2018, and deciding what worked and what you want to let go of. Then here’s the important part – LET IT GO! Don’t spend half of 2019 fretting over something that went wrong in 2018. You can’t change the past, only focus on being a better you in the future. 

Reflection time is critical to leadership, and it’s not wasted time.

In our line of work, don’t you think it’s kind of funny that people make so many New Year’s Resolutions about things they want to change? I mean, seriously. Resolutions at City Hall carry a lot of weight, and unlike policies, can’t be waived or ignored. If you want to deviate from a Resolution, you’ve got to adopt a new one, or repeal the old one. It’s serious business. Maybe we should start treating our New Year’s Resolutions the same way. Just think, if we had to formally repeal our Resolution to lose weight, or pay down debt, or spend more time with our loved ones, we might just stick it out a little bit longer. One of the reasons so many of our Resolutions fail, I think, is because they aren’t backed up by our values. Losing weight is one thing. Losing weight because I want to be around for my grandsons to play with, to go hiking with my husband, or be able to care for my aging parents is a completely different mindset.  Our “WHY” is critical to meeting the expectations in our Resolutions. Why we want the things we resolve to do is more important sometimes than the things themselves. So when looking at your Resolutions, ask yourself “why” you want that.  Then put a picture or two of your “whys” in front of you, on your bathroom mirror, on your desk, in your car, so you can be reminded of them every day. My prayer for you is that at this time next year, you have many more things that went right in 2019 than went wrong. If you need a jumpstart on some Resolutions, take a look at the Resolutions below.

Each New Year starts with just one New Day. Today is Day One. Let’s Create Our Own Magic.

New Year's Resolutions

This year, I resolve to let go of the past.
This year, I resolve to be more grateful.
This year, I resolve to read more books.
This year, I resolve to not take things personally when it isn’t about me. 
This year, I resolve to remember it is rarely about me.
This year, I resolve to learn a new skill. 
This year, I resolve to be kinder to myself.
This year, I resolve to love more and laugh often.
This year, I resolve to see the good first.
This year, I resolve to take life one day at a time.
Today, I resolve to create my own magic.

Professional Development Update
Shawna Freels, MMC


Are you looking for a guide on the California Public Records Act, or the Brown Act, or have you recently attended training on emergency preparedness and need the Clerk in the Box check list? Did you need the link to the Fair Political Practices Commission regulations, the State Archives or the League of California Cities? Do you want your very own copy of the City Clerk’s Handbook, are you looking for guidelines for preparing minutes, or do you need code sections relevant to the work that we do? 

The Resources section of the CCAC website has all of these great tools, and more. Whether you are new to the City Clerk’s office or have been in this wonderful profession for years, the CCAC website is your go-to for information, helpful links, FAQ’s and resources to help make your job easier.  Check us out!

Events Calendar

CCAC Education Workshops

Communication, Influence, and Conflict Resolution for the Conscious Leader
February 1, 2019 at 9:00 a.m. - Napa Valley College Library
Click here for more info and to register online.

Bring Something Old, Something New, Something Borrowed, (but Nothing Blue) to your PRA Requests
February 21, 2019 at 9:00 a.m. - San Dimas Community Building
Click here for more info and to register online.

City Clerk Dashboard - The Meaning, Intent, and Purpose Behind the Laws Administered by City Clerks
March 22, 2019 at 8:30 a.m. - Turlock City Hall
Click here for more info and to register online.

Athenian Dialogues

Nellie Taft by Carl Sferrazza Anthony
Facilitated by Stephanie Smith, MMC
January 12, 2019 at 9:00 a.m.
Hosted by City of Sacramento
Click here for more information.


Highest Duty by Capt. Chelsey "Sully" Sullenberger
Facilitated by Ed Tywoniak, Ph.D.
January 25, 2019 at 9:00 a.m.
Hosted by City of Monrovia
Click here for more information. 


This is Me by Chrissy Metz
Facilitated by Susan Domen, MMC
February 1, 2019 at 9:00 a.m.
Hosted by City of Taft
Click here for more information.


King Peggy by Peggielene Bartels and Eleanor Herman
Facilitated by Stephanie Smith, MMC
February 2, 2019 at 9:00 a.m.
Hosted by City of Napa
Click here for more information.


Master Municipal Clerk Academy
February 6-8, 2019 at Dolce Hayes Mansion, San Jose. 
Click here for more information and to register online.

Nuts & Bolts Workshop
February 14-14, 2019 at Rancho Cordova City Hall.
Click here for more information and to register online.

Visit CCAC Events Calendar for all upcoming education opportunities.

Newly Designated Clerks

Abigail Palsgaard, CMC - City Clerk, City of Kingsburg

Rosa G. Acosta, CMC - City Clerk, City of South San Francisco

Caitlin Saldanha, CMC - Assistant City Clerk, City of Rohnert Park

Georgianna N. Alvarez, CMC - Deputy City Clerk, City of Covina

Leticia Moreno-Paz, CMC - Administrative Clerk III, City of Lomita

Region 3 Director's Message
Jennifer Ferraiolo, MMC

On Friday, October 19, 2018, the City of Lodi hosted a Region 3 Educational Workshop on post-election tasks and best practices for dealing with Election Day, Election Night, and closing out another election. Timing couldn’t have been more perfect as most of us were facing a General Municipal Election a couple of weeks later. Randi Johl, Director of Legislative Affairs/City Clerk, City of Temecula, gave an energetic and informative presentation called, “Clean Up on Aisle 2 – The Voting Might Be Done, But the Election is Far From Over for You!”

Phase II training (to the June pre-election workshop in Manteca) covered everything from communicating results to stakeholders, including candidates, council, community members, to onboarding and educating new members. We learned why it is important to visit polling places during Election Day, to observe the ballot-counting process on Election Night, and to maintain a positive relationship with the County Registrar of Voters. Participants shared what they liked the best and least about elections – we were surprised by how much we all had in common! – and had an opportunity to ask technical questions like best practices when swearing in new Council Members – does the Clerk have to raise her right hand? Most important was the advice to ensure that City Clerks establish positive, professional relationships with future Council Members by demonstrating the leadership skills that solidify respect for the position and profession within city hall and in the community.

To close out the election series, Lodi also hosted a free FPPC workshop on post-election duties and responsibilities for filing officers and what candidates should do with their committees, win or lose. I plan to continue this election series for future election seasons since it was so well-received.

What’s coming up for Region 3? Turlock will be hosting a workshop on Friday, March 22, 2019, with Shalice Tilton who will present the “City Clerk Dashboard – the Meaning, Intent, and Purpose Behind the Laws Administered by City Clerks.” You definitely do not want to miss this one! City clerk training has traditionally focused on dissected parts of public policy, such as the Public Records Act, the Political Reform Act, and the Brown Act, and by law, city clerks bear the sole responsibility of administering specific federal, state, and local statutes and regulations. Participants will learn the history, adaptation, and interconnectedness of public policy at the federal, state, and local levels and how the professional city clerk is situated into that context. We’d love to see you in Turlock – keep an eye out for the flyer.

Region 16 Director's Message
JoAnne M. Buergler, MMC

Greetings and Happy New Year from Region 16. Please join us for a Wine Country Weekend in Napa! We have an educational lineup that potentially offers 4.4 points (CMC/MMC). In addition, we are organizing a networking event Friday evening.

Friday, February 1 - Workshop (1.4 points) and Evening Networking Event

Communication, Influence, and Conflict Resolution for the Conscious: Leader Explore how our Enneagram Type influences our communication style and how that style enhances or derails our leadership effectiveness. We’ll also discover how our Enneagram Type handles conflict, adversity and difficult situations (reactive, positive outlook, or competency styles). In addition, we’ll examine the ways in which our Enneagram Type tends to cope in social interactions (compliant, assertive and withdrawn styles). This workshop will reveal how we can work with our unconscious patterning to become more conscious and successful leaders!

Presenter: Sandy Hogan, Professional Certified Coach, Accredited Enneagram Professional

Registration and Information: https://www.californiacityclerks.org/events-calendar

Evening Networking Event: More info to follow.

Saturday, February 2 – Athenian Leadership Dialogue (3 points)

King Peggy by Peggielene Bartels and Eleanor Herman: An American Secretary, Her Royal Destiney, and the Inspiring Story of How She Changed an African Village.

Facilitator, Stephanie Smith, MMC, CCAC President

Registration and Information: https://www.californiacityclerks.org/events-calendar

Sunday, February 3

We hope you stay one more night to wine-down in Napa Wine County.

Any questions, please contact me at [email protected].

Be There

It occurred to Pooh and Piglet that they hadn't heard from Eeyore for several days, so they put on their hats and coats and trotted across the Hundred Acre Wood to Eeyore's stick house. Inside the house was Eeyore.

"Hello Eeyore," said Pooh. "Hello Pooh. Hello Piglet," said Eeyore, in a glum sounding voice.

"We just thought we'd check in on you," said Piglet, "because we hadn't heard from you, and so we wanted to know if you were okay."

Eeyore was silent for a moment. "Am I okay?" he asked, eventually. "Well, I don't know, to be honest. Are any of us really okay? That's what I ask myself. All I can tell you, Pooh and Piglet, is that right now I feel really rather sad, and alone, and not much fun to be around at all; which is why I haven't bothered you. Because you wouldn't want to waste your time hanging out with someone who is sad, and alone, and not much fun to be around at all, would you now."

Pooh looked and Piglet, and Piglet looked at Pooh, and they both sat down, one on either side of Eeyore in his stick house. Eeyore looked at them in surprise. "What are you doing?"

"We're sitting here with you," said Pooh, "because we are your friends. And true friends don't care if someone is feeling sad, or alone, or not much fun to be around at all. True friends are there for you anyway. And so here we are."

"Oh," said Eeyore. "Oh." And the three of them sat there in silence, and while Pooh and Piglet said nothing at all; somehow, almost imperceptibly, Eeyore started to feel a very tiny little bit better because, Pooh and Piglet were there. No more; no less.

Remember, the Holidays can be a hard time for some people…; check in…; sometimes you just have to


Sponsors (click image)






City Clerks Association of California